TERMS & CONDITIONS

1. Service Provision and Description

Philibe wifi Networks provides internet services subject to network availability and technical feasibility at the customer location.

Internet service is delivered to a designated Ethernet/WAN handoff point at the customer’s location.

2. Payments, Billing and service activation

All services are prepaid unless otherwise agreed.

Failure to renew subscriptions may result in service suspension.

Service shall be considered successfully installed and active once:

• Internet connectivity is verified at the ISP handoff cable using a test device.
• The customer fills the installation completion confirmation.

3. Equipment Responsibility & Customer-Owned Equipment Policy

Customers are responsible for the safety and proper use of installed networking equipment.

If the customer chooses to use their own router or networking equipment:

• The ISP does not guarantee compatibility, WiFi coverage, or performance.
• Support is limited to confirming internet is reaching the router WAN port.
• Troubleshooting, configuration, or optimization of customer equipment may attract a service fee.
• Issues such as some devices connecting while others fail, weak signal in certain rooms, or unstable WiFi shall be treated as customer equipment or internal network matters.

4. ISP-Provided Equipment & Support

Routers or devices supplied by the ISP are tested for compatibility and optimized for the network based on the customers needs.

Support covers:

• Configuration and performance troubleshooting under normal use.

Support does NOT cover:

• Physical damage.
• Liquid damage.
• Power surges or electrical faults.
• Tampering or unauthorized repairs.
• Misuse or negligence.

Repair or replacement of damaged equipment shall be chargeable.

5. Speed & Performance Policy

The ISP provisions and delivers the subscribed internet bandwidth to the customer premises. However, the actual speed experienced on individual devices may vary depending on:

• Number of devices connected at the same time.
• Type of online activities (streaming, gaming, video calls, downloads, updates).
• Use of WiFi versus direct Ethernet cable.
• Customer device capability and age.
• Signal interference and physical obstructions inside the premises.

Lower-speed packages are designed for light usage and fewer active devices. Heavy or simultaneous high-bandwidth activities may result in reduced speed per device. Customers requiring higher performance are advised to subscribe to a higher package.

The ISP does not guarantee constant maximum speeds at all times but ensures service remains within a reasonable performance range under normal network conditions.

6. Scope of ISP Responsibility

The ISP’s responsibility ends at the internet handoff point (Ethernet cable entering the customer’s primary router or device).

The ISP is responsible for:

• Delivering active internet to the premises.
• Maintaining ISP-owned outdoor and transmission equipment.
• Repairing faults within the ISP network.

Once the customer is given a set of equipment choices depending on the type of service he or she described, and knowingly chooses the less ranked in terms of perfomance, The ISP is NOT responsible for:

• WiFi coverage in all rooms.
• Slow speeds over Wireless protocol.
• Some Devices failing to connect to the equipment.
• Internal home/office wiring.
• Performance of customer-owned networking equipment.

7. WiFi Coverage Disclaimer

WiFi signal strength depends on building structure, wall materials, layout, interference from other networks, and device placement.

Full coverage is not guaranteed unless a site assessment is done and additional equipment (mesh units, extenders, access points) is installed at extra cost.

8. Technical Support & Call-Out Charges

Free support applies only to faults within the ISP network.

A technician visit fee may be charged if the issue is found to be related to:

• Customer-owned router problems.
• Poor WiFi coverage due to building structure.
• Device misconfiguration.
• Malware/virus on customer devices.
• Internal electrical or wiring issues.

9. Customer Usage Acknowledgement

The customer confirms that the ISP has explained the relationship between:

• Subscribed package speed.
• Number of connected devices.
• Type of online activities.
• Expected performance.

The customer understands that lower packages are intended for lighter usage and fewer simultaneous high-bandwidth activities.

10. Recommended Equipment

The ISP provides recommended routers and network solutions based on customer needs.

Customers who choose lower-spec equipment than recommended acknowledge that this may result in reduced coverage or performance.

11. Fair Use & Acceptable Use

The service must not be used for:

• Illegal activities.
• Network abuse, hacking, or spamming.
• Activities that disrupt network performance for other users.

12. Service Suspension

Philibe wifi networks reserves the right to suspend or terminate services in case of misuse, non-payment, or violation of these terms.

13. Limitation of Liability

Philibe wifi Networks shall not be held liable for indirect losses, data loss, or service interruptions beyond reasonable control.

14. Amendments

These Terms & Conditions may be updated from time to time. Continued use of services constitutes acceptance of changes.